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Shipping Information

Welcome to the Vicrez Dealer Program Shipping Information page. At Vicrez, we understand that fast and efficient shipping is crucial for the success of your business. That's why we've put together this page to provide you with all the information you need to know about shipping with us.

All of our orders are shipped from our warehouse facilities in California and Oklahoma, which allows us to provide our dealers with fast and efficient shipping. Our experienced logistics team ensures that your orders are shipped quickly and efficiently, so you can keep your customers happy and satisfied.

In addition to fast shipping, we also offer a variety of tracking options to keep you informed about the status of your orders. You can track your orders online through our website, or you can also sign up for our email updates which will provide you with real-time updates about your orders.

Another important aspect of shipping is the handling of damages or lost packages. We understand that damages and lost packages are an unfortunate part of the shipping process. However, we work diligently to minimize these occurrences and to ensure that any damages or lost packages are handled quickly and efficiently. If you receive a damaged or lost package, please contact our customer service team immediately, and we will work with you to resolve the issue as soon as possible.

At Vicrez, we are committed to providing our dealers with the best possible service and support. That's why we're dedicated to providing fast and efficient shipping, as well as the best possible tracking and handling of damages or lost packages. We believe that this is crucial to the success of your business and we are always willing to work with our dealers to find the best shipping solution that fits their needs.

Freight Handling Disclaimer

Some items sold by Vicrez.com are shipped by LTL (Less than truckload) freight carriers such as FedEx Freight. Please read below to understand more about how the freight shipping process works.

Receiving your shipment:
  • It is the customer's responsibility to schedule and accept shipment in a timely manner.
  • If there are delays in delivery as a result of your inability to accept the shipment, any storage fees are your responsibility.
  • Shipments should ONLY be refused if there is physical damage.
Inspecting your shipment:
  • It is the customer's responsibility to inspect a shipment before signing and accepting delivery.
  • If your shipment does not include all of the items you expected, please call us immediately at 1 (562) 565-3803 prior to signing and the driver leaving so that we can facilitate the appropriate next steps.
  • If there is any visible damage to the packaging request that you be allowed to open the shipment before signing so that you can inspect the product. If they do not allow the inspection, or if your inspection indicates damage to your item, take photos and REFUSE THE SHIPMENT. You can contact our team at 1 (562) 565-3803 to get the claim and replacement process started.
  • Failure to inspect for damages at the time of delivery will result in denial of your damage claim.
Concealed Damage:
  • Should you discover damage to your item which was concealed at the time of delivery you can contact us at 1 (562) 565-3803.
  • Please note that if there was damage to the item packaging at the time of delivery and you accepted the shipment anyway that your claim will be denied.
Additional Fees:
  • Vicrez.com may have included a handling fee with the purchase of your order to cover the cost of shipping the item to you based on the address you specified during checkout. This fee does not include any ancillary services that may be added by the carrier as a result of your special requests. Any of the following may result in an additional cost to you:
    • Storage before Delivery
    • Inside or Limited Access Delivery
    • Redelivery due to a Missed Appointment
    • Address Corrections
Final Important Notes:
  • Freight items are not returnable once shipped.
  • If you refuse a freight item which was not damaged you will be responsible for the cost of the original shipping, return shipping, replacement packaging, storage fees, and a restocking fee at our discretion.
  • Authorizing the shipper to deliver without a signature or leaving a note on the door allowing delivery without signature and/or inspection will waive all liability for damage from the shipper as well as Vicrez.com